Matthews' Quality Statement

At Matthews, we believe that continuous quality improvement is the foundation for our long-term success, global competitiveness, and profitability as a corporation.

We are committed to the concept that quality is defined by the customer, and we will be vigilant and unwavering in our quality leadership to understand, serve, and perform to and beyond our customers' expectations. To this end, we will consistently pursue communication and contact with our customers and conduct customer satisfaction surveys and employee training programs. We intend to maintain mutually beneficial long-term relationships with our suppliers, our customers, and our employees.

We are committed to achieving quality excellence in everything we do; in the safety and value of our products; in our customer services; and in our human relations. Teamwork, involvement, and pride in performance are the essential values which drive the quality process onward.

We believe that quality is a competitive advantage and we will strive to exceed the competition's quality, and continuously improve our competitive edge.

Our investment in quality improvement is an ongoing process of benchmarking and measurement, achieving our goals, and setting higher standards. We will persist and maintain world-class standards by striving for personal excellence and "doing right things right the first time."